Luxarazen — Where Style Meets Function
+12703724096 help@luxarazen.com
Luxarazen — Where Style Meets Function

Shipping policy

Thank you for choosing Luxarazen. We are committed to providing a reliable, secure, and transparent delivery experience for every customer across the United States. Below you will find the complete details regarding our shipping timelines, order processing procedures, and delivery terms.

Shipping Destination & Currency

  • We ship exclusively to addresses within the United States.

  • All shipping rates, product prices, and fees are calculated and processed in United States Dollars (USD $).

Order Cutoff and Processing Timelines

To ensure efficient delivery, we handle operations during standard business days.

  • Order Cutoff Time: 5:00 PM (GMT-08:00) Pacific Time (US & Canada), Monday through Friday. Orders placed after this time will begin processing the following business day.

  • Handling & Processing Time: 1 to 3 business days (Monday to Friday). This includes order verification, quality checks, packaging, and sorting. Orders are not processed or handed over to carriers on weekends or national holidays.

Transit Timelines & Shipping Costs

We believe in straightforward, honest pricing. There are no hidden handling fees or unexpected delivery charges added at checkout.

Shipping Option Handling Time Transit Time (Days in Transit) Shipping Cost
Standard Secure Shipping 1 - 3 Business Days (Mon-Fri) 7 - 12 Business Days (Mon-Fri) FREE (All Orders)

Please note: Total estimated delivery time equals handling time plus transit time ($1 - 3\text{ days} + 7 - 12\text{ days} = 8 - 15\text{ business days total}$). Delivery timeframes are estimates. While we make every effort to deliver on time, transit delays may occasionally occur due to extreme weather conditions, carrier capacity limits, or high-volume seasonal periods.

Order Tracking and Verification

Once your handbag has been successfully prepared and handed over to our shipping carrier, you will receive an automated shipping confirmation email containing a unique tracking number.

  • You can use this tracking number on our website or directly through the carrier's portal to monitor your delivery status in real time.

  • If you do not receive your tracking details via email within 5 business days of placing your order, please contact our support team immediately.

Delivery Address Accuracy

Customers are solely responsible for providing an accurate, complete, and verifiable shipping address during the checkout process.

  • Luxarazen is not liable for package losses, shipping delays, or delivery failures resulting from incorrect, vague, or incomplete address details provided by the buyer.

  • If you notice a typographical error or mistake in your shipping address after placing an order, please email us immediately at help@luxarazen.com. Once an order has been handed over to the carrier, address corrections can no longer be executed.

Lost, Delayed, or Missing Packages

If your shipment extends past the estimated transit timeline, please execute the following steps:

  1. Check your tracking confirmation link to verify the current transit checkpoint.

  2. Contact the designated shipping carrier directly using your tracking number to request a route check.

  3. Reach out to our support team at help@luxarazen.com for direct administrative assistance. We will investigate the issue with the carrier and work to resolve it swiftly.

Items Damaged in Transit

We ensure that all products are rigorously inspected and securely packed. However, if your handbag arrives structurally defective or damaged due to rough transit, your purchase is fully protected under our standard protections. Please contact us at help@luxarazen.com to report the issue. Please include your order number along with clear photos of the damage to both the item and its packaging so that we can arrange a free replacement or a full refund.

Split Shipments

To optimize transit speed based on regional inventory availability, items in a multi-product order may occasionally be dispatched from separate fulfillment centers. If your order requires a split shipment, you will receive separate, distinct tracking numbers for each individual package at no additional cost.

Customer Support and Corporate Contact Information

For any further inquiries regarding our logistics or your order status, please get in touch with our team:

  • Store Brand Name: Luxarazen (LUX)

  • Official Website: luxarazen.com

  • Customer Support Email: help@luxarazen.com

  • Store Phone Number: +1 (270) 372-4096

  • Registered Business Address: 1759 University Ave, Bronx, New York 10453, United States